Return and Refund Policy

Thank you for shopping with Chorus Wave. We are dedicated to making sure you are satisfied with every purchase. Please read our Return and Refund Policy below.

30-Day Return Policy

We provide a 30-day return window, which means you can ask for a return within 30 days of when you receive your item.

To be eligible for a return:

The item needs to be in the same condition as when it was delivered.

  • Unworn or unused,
  • With all original tags attached,
  • In its original packaging,
  • Accompanied by the receipt or proof of purchase.

Note: Items returned without a return request will not be accepted.

How to Initiate a Return

To start a return, please contact us at support@choruswave.shop with your order details. Our support team will guide you through the next steps.

Return Label and Return Shipping

Customers are responsible for the cost of return shipping. If you wish to return an item due to size, color, or style preference, you will need to arrange and pay for the return shipping, and also arrange your own return shipping label.

However, if the product arrives damaged, defective, or incorrect due to our mistake, we will cover the return shipping cost and provide you with a pre-paid return label.

When sending back a return, please use a reliable shipping carrier and ensure the item is securely packaged to avoid damage in transit.

Return Method

All returns must be sent back via mail.

Currency 

All transactions and refunds are processed in USD (United States Dollar).

Restocking Fee

There are no restocking fees associated with returns or exchanges.

Damages and Issues

Upon delivery, please check your order. Please get in touch with us right away if your item is damaged, defective, or you received the incorrect item so we can assess the situation and resolve it.

Exceptions / Non-Returnable Items

Returns are not accepted for the following items:

  • Returns are not accepted after 30 days of delivery.
  • Sale items are final and cannot be returned or exchanged.

Before starting a return, please get in touch with us if you have any questions about your particular item.

Exchanges

Yes, we accept exchanges. The fastest way to ensure you get the product you want is to return the original item. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

You have 30 days from the date of product delivery to request a refund. We will let you know whether your refund has been approved once we have received and reviewed your return.

Within 10 business days of approval, your refund will be sent to the original payment method.

Please be aware that processing and posting the refund to your account may take longer than expected depending on your bank or credit card company.

Important: Please email us at support@choruswave.shop if your refund has not been processed after more than 15 business days.

Contact Details

Business Name: Chorus Wave

Email: support@choruswave.shop

Chat Support: 24/7

Number: +1 (512) 355-5422

Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)

Business Address: 1624 Fieldstone Dr, Little Elm, Texas 75068, United States