𝐅𝐫𝐞𝐪𝐮𝐞𝐧𝐭𝐥𝐲 𝐀𝐬𝐤𝐞𝐝 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 (𝐅𝐀𝐐)

1. What makes 𝐂𝐡𝐨𝐫𝐮𝐬 𝐖𝐚𝐯𝐞 special?

At 𝐂𝐡𝐨𝐫𝐮𝐬 𝐖𝐚𝐯𝐞, we go beyond just selling products we focus on delivering an enjoyable shopping experience. Our commitment to quality, customer satisfaction, and reliable service ensures that every purchase is smooth and stress-free.

2. How can I place an order?

Ordering is simple! Just browse our website, choose the products you love, add them to your cart, and proceed to checkout. Complete your payment, and we’ll start processing your order right away.

3. Do you offer free shipping?

Yes! We provide free shipping on all orders, with no minimum purchase required. The shipping cost is automatically waived at checkout.

4. How long does delivery take?

Most orders arrive within 6 to 9 business days. This includes 1–3 business days for processing and 5–6 business days for shipping. A tracking number will be sent to you once your package is on its way.

5. What are your operating hours?

Our support team is available Monday through Friday, from 9 AM to 6 PM. If you need assistance, feel free to contact us during these hours.

6. How do I track my order?

Once your order has shipped, you’ll receive an email with a tracking link. You can also visit our “Track Your Order“ page on our website to check your order status.

7. What should I do if I receive a wrong or damaged item?

We’re here to help! If you receive an incorrect or damaged product, contact our support team at 𝐬𝐮𝐩𝐩𝐨𝐫𝐭@𝐜𝐡𝐨𝐫𝐮𝐬𝐰𝐚𝐯𝐞.𝐬𝐡𝐨𝐩 immediately. We’ll work quickly to resolve the issue and ensure you get the right item.

8. Can I cancel or modify my order?

Since we process orders quickly, changes or cancellations are only possible before the item is shipped. If you need to make a change, contact us as soon as possible.

9. How do I return an item?

Returning an item is easy! Our return policy allows you to request a return within 30 days of receiving your item, giving you ample time to initiate the process if needed. Contact our customer support or use our chatbot for step-by-step return instructions. You can return your item via mail.

10. Are there any extra fees for restocking?

No, we do not charge any restocking fees.

11. When will I get my refund?

Refunds are processed within 10 business days after we receive your returned product.

12. Do you accept all types of product returns?

Yes! We accept returns for defective, damaged, and even non-defective products, as long as they comply with our return policy.

13. How can I contact customer support?

We’re always happy to assist you! You can reach us through:

• Live Chat – Available on our website
• Email – 𝐬𝐮𝐩𝐩𝐨𝐫𝐭@𝐜𝐡𝐨𝐫𝐮𝐬𝐰𝐚𝐯𝐞.𝐬𝐡𝐨𝐩
• Phone – +𝟏 (𝟖𝟓𝟒) 𝟓𝟖𝟕-𝟔𝟐𝟏𝟑
• Store Location – 𝟏𝟔𝟐𝟒 𝐅𝐢𝐞𝐥𝐝𝐬𝐭𝐨𝐧𝐞 𝐃𝐫, 𝐋𝐢𝐭𝐭𝐥𝐞 𝐄𝐥𝐦, 𝐓𝐞𝐱𝐚𝐬 𝟕𝟓𝟎𝟔𝟖, 𝐔𝐧𝐢𝐭𝐞𝐝 𝐒𝐭𝐚𝐭𝐞𝐬

If you have any other questions, feel free to reach out we’re here to help.