Contact Us
At Chorus Wave, our customers are at the heart of everything we do. We understand that questions, concerns, or feedback may arise at any point during your shopping journey, and we are committed to providing timely, professional, and transparent support. Our Contact Us page outlines all the ways you can reach us, the expected response times, and how to communicate effectively with our team. We encourage customers to review this page so that every inquiry can be addressed efficiently and accurately.
How to Reach Us
We offer multiple channels to connect with our support team, ensuring that your questions or concerns are handled in the most convenient way possible. Customers may reach out via:
Email:
Our primary method for handling customer inquiries. Please send a detailed message to support@choruswave.shop. Include your order number, a clear description of your question or concern, and any supporting photos or documents. This helps us resolve your request faster.
Phone:
Speak directly with a support representative by calling +1 (214) 875-2816 during our business hours. Please note that call volumes may vary, so email may sometimes receive a faster response.
Contact Form:
Use the online contact form on our website for general inquiries or specific order questions. Ensure that all required fields are completed, including your name, email address, and order number if applicable.
Business Hours
Our support team is available to assist you during the following hours:
- Monday to Friday: 09:00 AM to 5:00 PM (GMT-05:00)
- Weekends and Holidays: Closed
Messages received outside of business hours will be addressed promptly on the next business day. We strive to respond to all inquiries within 24 business hours. During peak seasons or promotional periods, response times may be slightly longer, but we remain committed to resolving all customer queries as quickly as possible.
Business Address
You may also reach us by mail or for formal correspondence at our official business address:
Chorus Wave
1624 Fieldstone Dr, Little Elm, Texas 75068, United States
Order Inquiries
For questions related to your order, including:
- Order status or shipment tracking
- Changes to shipping address or contact details
- Updates regarding payment or payment verification
- Requests for cancellation or modification
Please include your order number, the email address used for the purchase, and a clear description of your request. This ensures our team can locate your order quickly and provide accurate guidance. Customers are encouraged to review our Shipping Policy and Return and Refund Policy before contacting us, as this may answer common questions immediately.
Technical or Website Assistance
If you encounter issues with navigating the website, placing an order, or checkout, please contact us via email with:
- A clear description of the issue
- Screenshots or error messages, if applicable
- Device and browser information
This helps our team troubleshoot problems efficiently and guide you through a solution.
Feedback and Suggestions
Chorus Wave welcomes constructive feedback about our products, website, or services. You may submit suggestions, ideas, or comments via email. We review all submissions carefully and use them to improve our offerings and customer experience.
Escalations and Unresolved Issues
If you feel your issue has not been resolved, you can escalate your concern by sending an email to support@choruswave.shop with the subject line “Escalation Request”. Include all prior correspondence, your order number, and a summary of the unresolved issue. Our team will review escalated cases promptly and provide a fair resolution.
Response Time Expectations
- General inquiries: within 24 business hours
- Order related inquiries: 24–48 business hours
- Escalated or complex issues: 36 business hours
