FAQs
At Chorus Wave, we want every customer to feel informed and confident while shopping. This faqs page provides answers to common questions regarding products, returns and refunds, shipping, payment, and customer support. If your question is not addressed here, please contact our support team at support@choruswave.shop.
Products
Q1: What types of products does Chorus Wave offer?
Chorus Wave specializes in hats and handbags. Each product is carefully curated to balance practical use and thoughtful design. Detailed descriptions, images, and specifications are provided to help customers make informed choices.
Q2: How can I know if a product is the right size?
Product listings include sizing details and measurements. Customers are encouraged to review these carefully. For further guidance, our support team is available to provide additional information.
Q3: Are the product images accurate?
Images are intended to provide a clear representation of the product. Slight variations in color, texture, or appearance may occur due to screen settings or lighting.
Q4: Do you offer custom or personalized products?
Chorus Wave does not offer custom or personalized products at this time. We focus on providing detailed information and accurate product representations so customers can make informed decisions.
Q5: Can I request additional product information?
Yes, customers can contact our support team for further details about materials, dimensions, or other product features.
Return and Refund
Q6: How long do I have to return an item?
Customers have a 30 day return window starting from the delivery date. Returns after this period are not accepted.
Q7: What items are eligible for return?
Items must be unused, unworn, and in the same condition as received, with all original tags, packaging, and accessories. Proof of purchase is required. Items failing these criteria cannot be returned.
Q8: How do I initiate a return?
Contact support@choruswave.shop with your order number, full name, and reason for return.
Q9: Who pays for return shipping?
Customers cover return shipping for change of mind returns. Chorus Wave covers return shipping for defective, damaged, or incorrect items.
Q10: How long does it take to receive a refund?
Refunds are processed within 10 business days of return approval to the original payment method. Bank processing may require additional time. Contact support team if the refund is not received after 15 business days.
Q11: Can I exchange an item?
Yes, exchanges are accepted for both defective and non-defective items. The original item must be returned first, and a new order can be placed for the replacement product.
Q12: What if my item is defective or damaged?
If your item is defective or damaged, please contact our support team immediately with photos of the product. After verification, you may request a replacement, exchange, or refund. In such cases, the return shipping cost will be covered by us, but arranging the return label is the customer’s responsibility.
Q13: Do you charge a restocking fee?
No, we do not charge any restocking fees for returns, exchanges, or replacements.
Shipping
Q14: How much does shipping cost?
Flat rate shipping is $15 for all United States orders.
Q15: How long does order processing take?
Orders are processed within 1–2 business days (Monday–Friday) after payment confirmation.
Q16: What is the estimated transit time?
Shipping usually takes 5–7 business days. Total delivery from order placement is approximately 6–9 business days, though external factors may cause variations.
Q17: Can I change my shipping address?
Address changes can be requested within 24 hours of placing the order. After that, changes may not be possible. Refer to our Return and Refund Policy for guidance.
Q18: How can I track my order?
A tracking id is sent via email once the order ships. You can monitor your package in real time through the carrier’s website.
Q19: What happens if my package is lost or stolen?
Contact support team immediately. We will verify the shipment, coordinate with the carrier, and provide a replacement or solution once confirmed.
Payment
Q20: What payment methods are accepted?
We accept secure payment through:
- PayPal
Q21: Is PayPal secure?
Yes, PayPal is a trusted platform that provides encryption and buyer protection for all transactions.
Q22: When will my payment be processed?
Payments are processed immediately upon order placement. The confirmation email will reflect successful payment and order details.
Customer Support
Q23: How can I contact Chorus Wave for support?
You can reach us via email at support@choruswave.shop or by phone at +1 (214) 875-2816 during business hours.
Q24: What are your support hours?
4:00 PM (GMT-06:00) Central Standard Time. Emails received outside these hours are addressed on the next business day.
Q25: How quickly will I receive a response?
General inquiries are typically answered within 24 business hours. Order-related questions may take 24–48 hours, while escalated or complex issues may require up to 36 business hours.
Q26: Can I provide feedback or suggestions?
Yes, we welcome customer feedback. Please email support@choruswave.shop with your suggestions or comments.
Q27: What if my issue is not resolved?
You may escalate your concern by emailing support@choruswave.shop with the subject line “Escalation Request”, including previous correspondence and order details.
For More Information
Business Name: Chorus Wave
Business Hours: 09:00 AM to 5:00 PM (Monday to Friday) (GMT-06:00)
Business Mail: support@choruswave.shop
Business Number: +1 (214) 875-2816
Business Address: 1624 Fieldstone Dr, Little Elm, Texas 75068, United States
