Return and Refund Policy

Last Updated: November 24, 2025

Chorus Wave is committed to providing a smooth and transparent shopping experience for every customer. This Return and Refund Policy explains in complete detail how returns, exchanges, and refunds work so you feel confident and informed at every step. Everything written below applies to all purchases made on our official website. We encourage customers to read the full policy so expectations and processes remain clear from the moment an order arrives to the point a return or refund is completed. Our aim is to make sure that no customer is left uncertain about their rights or about how the process functions.

Return Window

Chorus Wave provides a return window of 30 days beginning on the day the order is marked as delivered by the shipping carrier. Within this period, customers may request a return if they no longer want the item or if something about the order is not as expected. Once the thirty day period ends, we are not able to accept a return unless previously arranged with our support team in writing. This timeframe allows enough flexibility for customers to inspect their order while also allowing us to maintain consistent service procedures.

Condition of Returned Items

For a return to be accepted, the item must be in the same condition in which it was originally received. Products must be unused, unworn, and free from signs of handling beyond what is necessary to inspect the item. The original tags, packaging, inserts, protective covers, and any accessories included with the product at the time of delivery must also be present. This ensures that we maintain fair quality standards for all customers. A valid proof of purchase must also be provided so that our support team can verify order details. Packages sent without prior return authorization may be refused or remain unprocessed because we cannot match them to an active return request.

How to Start a Return

To begin a return, customers must contact our support team by emailing support@choruswave.shop. The message should include your full name, the order number, and a brief explanation of your reason for returning the item. If the item arrived damaged, defective, or incorrect, clear photos should be attached so that our team can assess the issue quickly. Once your email is reviewed, a team member will respond with instructions and approval if your return meets the policy requirements. 

Return Label

All customers must arrange and provide their own return shipping label for sending items back to Chorus Wave. Label must always be arranged by the customer responsibility.

Packaging Requirements for Returns

Once the return is approved, the product must be packed securely to prevent damage during transit. We recommend using the original packaging whenever possible because it is designed to protect the item. If the original packaging is unavailable, customers should choose sturdy and protective materials to ensure the item arrives safely. Any damage that occurs during return shipping due to insufficient packaging may affect the approval of the refund because the item must return to us in its original condition. Customers should keep their shipping receipt and tracking information until we confirm that the package has been received and processed.

Inspection Process

All returned items undergo a detailed inspection as soon as they arrive at our facility. The inspection verifies the product’s condition, checks that all accessories and tags are present, and ensures that the item qualifies under the policy guidelines. The inspection timeline may vary depending on order volume, but we make every effort to complete it promptly. If the item does not meet the necessary requirements, we will notify you by email along with the reason the return cannot be approved. If the return passes inspection, approval will be issued and the refund process will begin immediately afterward. This systematic approach ensures that each return is handled consistently and transparently.

Exchange Options

At Chorus Wave, we accept exchanges for both defective and non-defective products. Exchanges may be requested if the customer wants a different size, color, or variation of the same item. To complete an exchange, the original item must be returned first following all the required steps outlined in this policy. Once the return is approved and completed, customers may place a new order for the replacement item. This ensures accuracy and prevents delays. We cannot place items on hold or guarantee availability, so customers who prefer an exchange are encouraged to place the new order as soon as possible. This method ensures that customers receive the desired product without waiting for the original return to reach us.

Damaged or Incorrect Items

If the item you receive is damaged, defective, or not what you ordered, you should contact us immediately with photos of the issue. Providing clear images helps us confirm the situation quickly and determine the correct resolution. Once the issue is verified, we will assume full responsibility and provide a prepaid return label. Customers may then choose between a replacement, exchange, or refund. Our primary goal in such situations is to resolve the matter efficiently so the correct product reaches the customer without unnecessary delays.

Missing Items or Order Inaccuracies

In the rare cases that something is missing from your order, you should notify us promptly and include photos of the package, shipping label, and the items received. This allows us to determine whether the issue occurred during fulfillment or shipping. Once verified, we will send the missing item or offer an alternative solution depending on availability. Addressing these situations quickly ensures that your order is completed as intended.

Non-Returnable Situations

There are certain scenarios where a return cannot be approved. Products returned after the thirty-day return window has expired cannot be processed. Items that arrive used, worn, washed, altered, stained, or visibly handled beyond inspection will also not qualify. Products missing essential components such as tags, packaging, or included accessories cannot be accepted because they cannot be restored to new condition. Unauthorized returns sent without contacting our support team may be refused or left unprocessed. These limitations exist to maintain fairness, consistency, and product quality for all customers.

Restocking Fees

Chorus Wave does not charge restocking fees for any return or exchange. Customers will never be asked to pay additional fees simply for requesting or completing a return that meets our eligibility requirements.

Return Shipping Costs

Chorus Wave is responsible for return shipping costs when:

• The wrong item is delivered.
• The product arrives damaged.
• The item is defective upon arrival.
• The issue is confirmed to be an error on Chorus Wave side.

The customer is responsible for return shipping costs when:

• The return is requested due to a change of mind.
• The customer prefers a different color, style, or variant.
• The product is delivered correctly and in good condition but the customer wishes to return it for personal reasons.
• The return does not fall under any error caused by Chorus Wave.

Refund Processing Time

Refunds are completed within 10 business days, though the exact timing may vary depending on payment partner systems. During this period, customers may notice a pending or processing status on their bank statement. We always aim to process refunds as quickly as possible. Please keep in mind that refunds cannot be expedited once initiated.

Bank and Payment Provider Timelines

Every bank and payment provider has its own internal timelines for posting refunded amounts. Some institutions process refunds instantly, while others require multiple business days for verification. These delays are outside our control and depend entirely on your financial institution. Customers are encouraged to monitor their accounts during this time. If your bank needs additional documentation, please follow their instructions to avoid delays.

If You Don’t See Your Refund

If the refund does not appear after the initial 10 business days, we recommend contacting your bank first, as they often have the most accurate status updates. Sometimes banks hold refunded amounts temporarily before releasing them to your account. If 15 business days have passed and the refund is still not visible, reach out to our support team. We will investigate the transaction and coordinate with the payment processor if needed. Our goal is to ensure your refund reaches you without unnecessary stress.

Refund Method

All refunds are returned to the same payment method used during checkout for security and compliance reasons. This means we cannot send refunds to a different card, account, or payment service. Customers should ensure the original payment method is active to avoid processing complications. If a card has expired or closed, the issuing bank will typically transfer the funds to the replacement account automatically.

For More Information

Business Name: Chorus Wave

Business Hours: 09:00 AM to 5:00 PM (Monday to Friday) (GMT-06:00)

Business Mail: support@choruswave.shop

Business Number: +1 (214) 875-2816

Business Address: 1624 Fieldstone Dr, Little Elm, Texas 75068, United States