𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧

By placing an order on our website, you agree to the shipping terms outlined below. These guidelines ensure a smooth and transparent experience for both parties.

Shipping Rates

We provide free shipping on all orders within the United States.

Estimated Delivery Schedule

Below are our estimated processing and shipping timeframes:

Order Cutoff Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed on the next business day.
Processing Time: 1-3 business days (Monday to Friday). Once your order is ready, it will be shipped through our trusted logistics partners.
Shipping Duration: 5-6 business days (Monday to Friday).
Estimated Delivery Time: 6-9 business days from the order date.

Tracking Updates

After your order has been shipped, you will receive a tracking link to monitor its progress via the carrier’s latest updates. You can stay updated on your order status by visiting the Order Tracking page on our website. This feature provides real-time updates, ensuring you know exactly where your package is and when it will arrive.

Address Modifications

If you need to update your delivery address, please contact us before your order is dispatched. Once shipped, modifications cannot be made.

Damaged Packages

If your package arrives damaged, please refuse delivery and notify our customer service immediately. If the package is left at your location while you’re away, contact us as soon as possible for assistance.

Order Cancellation

You may cancel your order anytime before it has been shipped. If the order has already been dispatched, please refer to our refund policy.

Handling Lost or Damaged Shipments

Damaged Orders: We will initiate a refund or send a replacement once the courier completes their investigation.
Lost Shipments: If a package is confirmed as lost by the courier, we will process a refund or replacement.

Customer Assistance

For any inquiries or support, feel free to contact us at 𝐬𝐮𝐩𝐩𝐨𝐫𝐭@𝐜𝐡𝐨𝐫𝐮𝐬𝐰𝐚𝐯𝐞.𝐬𝐡𝐨𝐩