Shipping Policy

Last Updated: November 24, 2025

Chorus Wave is committed to providing a smooth, transparent, and dependable shipping experience for every customer. This policy explains how orders move through our system from the moment an order is placed, through processing, dispatch, transit, and final delivery. By placing an order on our website, you acknowledge and agree to the guidelines outlined here. We encourage customers to review this policy carefully so expectations remain clear, and every stage of the shipping and delivery journey feels predictable, consistent, and stress-free.

Shipping Rate

All domestic United States orders are shipped under a simple flat rate of $15, regardless of destination, weight, or size of the package. This ensures that customers are never surprised by unexpected shipping charges. Our goal is to maintain a transparent checkout process so you always know exactly what you will pay. Keeping shipping straightforward allows for fair pricing and consistent service for all customers.

Order Cutoff Time

Orders placed before 4:00 PM (GMT-06:00) are processed on the same business day. Orders placed after the cutoff time enter the next business day’s processing queue. This ensures each order receives proper verification, quality checks, and secure packaging. Adhering to this schedule allows Chorus Wave to maintain reliable fulfillment timelines, even during high-volume periods, while avoiding delays caused by rushed handling.

Processing Time

Once an order is received, it undergoes a 1–2 business days processing period. During this time, the order is verified, products are inspected for quality, and items are securely packaged for shipment. This ensures accuracy, protects the product during transit, and helps maintain consistent service for all customers.

Estimated Delivery Schedule

Transit Time:

After shipment, the typical transit period within the United States ranges from 5–7 business days. This represents the time the package is in the carrier’s hands, traveling from our warehouse to your delivery address. While this is an average timeframe, external factors such as regional demand, weather, or peak seasons may occasionally extend transit times.

Total Delivery Time:

Including order processing and transit, customers receive their orders within 6–9 business days from the date the order is placed. These estimates are provided to ensure customers understand the likely timeframe, though actual delivery times may vary slightly depending on external conditions.

Tracking Your Order

A tracking id is sent to your email once your order has shipped. This link connects directly to the carrier’s tracking system, allowing you to view real-time updates, transit movements, and estimated delivery dates. Tracking helps customers monitor their shipment and feel confident that their order is on its way. If tracking appears delayed or unclear, our website’s Order Tracking page provides additional guidance. Keeping customers informed from dispatch to delivery is a key part of our commitment to transparency.

Shipping Method

Chorus Wave uses reliable carriers such as USPS, UPS, and FedEx to ensure timely and safe delivery. Each shipment is assigned to the carrier best suited for the destination, product type, and delivery timeframe. Using trusted shipping partners guarantees that packages are handled professionally throughout transit, minimizing risk and ensuring that your order arrives safely.

Address Modifications

Customers may request an address change within 24 hours of placing the order. After this period, changes are no longer possible if the package has already been shipped. In such cases, customers must follow the Return and Refund Policy to resolve any delivery issues. We strongly encourage customers to verify their shipping details before completing their order to avoid complications.

Change of Mind After Ordering

We understand that preferences may change, and customers may reconsider their purchase after placing an order. Orders may be canceled within 24 hours of purchase, provided the shipment has not yet left our facility. Once a package has been shipped, cancellation is no longer possible. Customers who wish to return a product due to change of mind can do so after delivery by following our Return and Refund Policy. Returned items for this reason must meet all return requirements, ensuring fairness for all customers.

Order Cancellation

Orders may be canceled within 24 hours of purchase if the shipment has not been dispatched. Once an order has been shipped, cancellation cannot be completed. In these cases, customers may request a return upon delivery following our Return and Refund Policy. Early cancellation requests help maintain order accuracy and reduce the need for additional handling or return processing.

Weather and Unexpected Delays

While we strive to meet estimated delivery times, circumstances such as severe weather, carrier disruptions, or other unforeseen events may occasionally delay shipments. These situations are outside our control, but we coordinate with carriers to minimize delays whenever possible. Tracking information may reflect temporary shifts in delivery estimates during these events. Our goal is always to ensure that orders are delivered safely and as promptly as possible.

Lost or Stolen Packages

In rare cases, a package may be lost or stolen during transit after leaving our facility. If you suspect your order has not arrived within the estimated delivery timeframe, please contact our support team immediately. We will assist by verifying the tracking information, filing claims with the carrier if necessary, and guiding you on next steps. For security purposes, we may require proof of delivery or other documentation from the carrier before issuing a replacement or refund. Our goal is to resolve any lost or stolen package situations fairly and promptly, ensuring that customers are not left without their purchased items.

For More Information

Business Name: Chorus Wave

Business Hours: 09:00 AM to 5:00 PM (Monday to Friday) (GMT-06:00)

Business Mail: support@choruswave.shop

Business Number: +1 (214) 875-2816

Business Address: 1624 Fieldstone Dr, Little Elm, Texas 75068, United States